All orders are processed within 3 to 8 business days (excluding weekends, and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
SHIPPING & RETURNS
We are required to collect and remit sales tax for all orders.
We ship all orders via USPS Priority Mail (delivered 3 – 8 Business Days after carrier pickup, includes Saturday. Exceptions apply and delivery time is not guaranteed).
Shipping Rates are based upon customer zip code and weight. Pricing will reflect at purchase.
RETURN / REFUND POLICY
Black Stogies Cigar Club 100% Guarantee of Satisfaction & Return Policy
Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from blackstogies.com you may return it in original condition within 14 days of purchase for full credit or refund.
Non-Tobacco Products: All sales are final from blackstogies.com website.
For Leather products including hats please contact – Sjenkins@lauravivianco.com
Hats: It’s best to hand wash and spot treat your hat with warm water and light laundry detergent or Oxyclean. As with all methods for washing a hat please allow air to dry indoors in a well-ventilated area away from sunlight. It is the best way.
Leather Patches: To Clean the leather patch a gentle swipe with a soft cloth is all you need. AVOID using detergents as the dye may bleed.
For Cigar Glass please contact – L and J Designs – landjdesigns21.com
For care – Dishwasher safe if preferred, but advised to hand wash 9oz heavy glass with cigar/finger holder.
Cigars: Damaged items will be replaced; we will pay for all shipping cost after items are returned. All sales are final.
Free Promotional Items: All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued when it is received by blackstogies.com.